Support

Commitment to Our Customers

Your dedicated Account Executive will work with you to understand your professional needs and ensure that you receive the training and knowledge required to maximize the use of our products. In short, they are partners in your success.

 

The Industry’s Best Client Services Team

Keeping you up-to-speed with our products and services means being accessible and providing multiple platforms for instruction. As a CQ Roll Call client, you can choose the training option right for you to help you maximize your use of our legislative tracking and advocacy tools. In person or virtual training options on a personal or group basis allow you and your organization to customize the approach best for you. Monthly newsletters, our online Knowledgebase and exclusive client events also keep you informed and well-positioned to make the most of your subscription.

 

Legislative Services

Need help tracking your issues and bills on CQ.com? Would you like assistance setting up focused email alerts to track news, scheduled events, legislation, committees or members? Your Account Executive is here to help. You can also register for an upcoming training session or access our archive of previously recording training events. Our online chat and Hotline phone services are also available.

CQ.com Hotline
8:30 AM-5:00 PM EST, Monday-Friday
202-650-6511
800 678 8511
hotline@cq.com

StateTrack Hotline
8:00 AM- 5 PM EST, Monday-Friday
1-888-466-6789 x 2
statetrack@cq.com

 

Engagement Solutions

Need help setting up an Engage or Capwiz action alerts? Looking for best practices for sending messages to stakeholders, members and their elected officials? Your Account Executive is skilled in helping you leverage the value of your subscription in these ways. You can also register for an upcoming training session or access our archive of previously recording training events. You’ll also want to check out the Engage Knowledgebase for the very latest tips, hints and best practices around the industry’s top advocacy solution. Our online chat and Hotline phone services are also available.

Engage and Capwiz Hotline
8:30 AM-5:30 PM EST, Monday-Friday
202-650-6710 / 866-633-0789
help@cqrollcall.com

Need assistance creating custom lists and sending email messages to Capitol Hill from Knowlegis? Need help setting up your fly-in using Advocacy Event Manager? Register for an upcoming Knowlegis training session or access our archive of previously recording training events.   Our online chat and Hotline phone services are also available

Knowlegis Hotline
8:30 AM -5:30 PM EST, Monday-Friday
202-650-6710 / 866-633-0789
help@cqrollcall.com

Need help running reports, entering disbursements, crafting solicitation emails or importing contributions in PACbuilder? Have a question on FEC reporting — or need to file an amendment a past report? Our online chat and Hotline phone services are available whenever you have questions or issues.

PACbuilder Hotline
8:30 AM -5:30 PM EST, Monday-Friday
202-650-6710 / 866-633-0789
help@cqrollcall.com

CQ Weekly and Roll Call print delivery
Have an address change or delivery inquiry?  Wondering about our publication schedule?  We’re here to help:
2014 Publishing Calendar
Phone:  202-650-6621 / 800-432-2250, ext 6621
customerservice@cqrollcall.com

 

Billing inquiries

Have a question about your bill?  Contact our Contracts team:
Phone: 202-650-6409
contracts@cq.com